Store Policy
Transparency and Care
We founded Vanta with one goal in mind: giving our customers a fair, rewarding, and enjoyable shopping experience. Our store policies are detailed below, please have a look and contact us to learn more.
General Information
Business Hours: Our online store is open 24/7. Customer service is available Monday through Friday, from 9 AM to 5 PM EST.
Contact Information: For inquiries, please email us at brea@vantaboutique.com
Orders
Order Processing: Orders are processed within 1-2 business days. You will receive an order confirmation email once your order is placed and a shipping confirmation email with tracking information once your order has been shipped.
Order Changes/Cancellations: If you need to change or cancel your order, please contact us within 24 hours of placing your order. After this period, we cannot guarantee changes or cancellations.
Shipping
Domestic Shipping: We offer standard, express shipping options. Pickup also available. Shipping rates and delivery times vary based on the chosen method and destination.
International Shipping: We ship internationally to select countries. Please contact us for a quote. International shipping rates and delivery times vary. Customers are responsible for any customs duties or taxes.
Shipping Delays: While we strive to ensure timely delivery, we are not responsible for delays caused by unforeseen circumstances, such as weather conditions or carrier issues.
Returns and Exchanges
Return Policy: We accept returns within 30 days of delivery for a full refund or exchange, provided items are in their original condition and packaging. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Non-Returnable Items: Custom-made, personalized items, and sale items are final sale and cannot be returned or exchanged.
Return Process: To initiate a return, please contact our customer service with your order number and reason for return. We will provide you with return instructions and a return shipping address.
Product Information
Product Descriptions: We strive to provide accurate descriptions and images of our products. However, due to variations in monitors and settings, actual colors may vary slightly.
Product Availability: Product availability is subject to change without notice. If an item is out of stock, we will notify you and offer a substitute or refund.
Payment
Payment Methods: We accept major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and Apple Pay.
Payment Security: Our website uses SSL encryption to protect your personal and payment information.
Privacy Policy
Data Protection: We respect your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.
Customer Service
Support: Our customer service team is here to assist you with any questions or concerns. Please reach out to us via email for prompt support.
Feedback and Reviews
Customer Feedback: We value your feedback and encourage you to leave reviews on our website. Your insights help us improve our products and services.
Terms and Conditions
Acceptance of Terms: By using our website and purchasing products from House of Vanta, you agree to our Terms and Conditions. Please review them carefully.
Thank you for choosing House of Vanta. We look forward to enhancing your home with our luxury decor pieces.